Terms of service
1. About these terms
These terms apply to Revokerie - EU Withdrawal Form (the "app"), provided by Errie Studios, Markerkant 13-11, 1314 AL Almere, the Netherlands, KvK 80513573 ("we", "us"), to the business that uses it ("you"). The app comes in two forms: the Shopify app, and Revokerie Anywhere for other websites, which you use through an account on app.revokerie.com. By installing the Shopify app or by creating an account, you accept these terms, our privacy policy and our data processing addendum. The app is intended for businesses, not for consumers.
2. The service
The Shopify app adds a withdrawal function to your Shopify store: a page where your customers can withdraw from a purchase in two steps, an acknowledgment of receipt by email, a notification to you, an order tag and a record of every withdrawal in your Shopify admin.
Revokerie Anywhere gives each of your websites (a "site") the same withdrawal function without Shopify: a withdrawal page on revokerie.com, a script or link you place on your website, the acknowledgment of receipt, a notification to you and a record of every withdrawal in your dashboard. Because Revokerie Anywhere is not connected to your shop system, it does not check order numbers; you check each withdrawal against your own orders.
The features per plan are described on our website, in the app listing and in the dashboard.
3. Plans and billing
The Free plan costs nothing. A free trial, when offered, ends automatically and turns into the paid plan unless you cancel before it ends. We may change prices with at least 30 days' notice; the new price applies from your next billing period.
Shopify app. Paid plans are billed through Shopify, in the currency and at the price shown when you choose the plan, and appear on your Shopify invoice. You can downgrade or uninstall at any time; charges already made are not refunded unless Shopify's billing rules or the law require it.
Revokerie Anywhere. Paid plans are per site and billed in advance, monthly or yearly, through our payment provider Stripe, in euro. Prices are shown excluding VAT; VAT is added where the law requires it, and a valid EU VAT number can shift it to you (reverse charge). The first paid plan of a site starts with a 14-day free trial. A subscription renews automatically until you cancel it in the billing portal; cancelling takes effect at the end of the paid period and the site then returns to the Free plan. Switching plans takes effect at once, with the difference settled pro rata on your next invoice. Deleting a site ends its subscription immediately, without a refund for the rest of the period. Payments already made are not refunded unless the law requires it.
4. Your responsibilities
- You make the withdrawal function prominent and easy to find, for example with the footer link the app explains.
- You decide on and handle every withdrawal: refunds, returns and any exemption, such as goods made to the customer's specifications.
- You are responsible for the texts you change in the app and for keeping your terms and refund policy in line with the law.
- You keep your notification email address up to date and read the notifications.
- With Revokerie Anywhere, you place the script or link on every page of your website where you sell to consumers, and you keep access to the email address of your account secure, because anyone who can read that inbox can sign in.
5. No legal advice
The app is a tool, not legal advice. Labels and texts follow the wording of Directive (EU) 2023/2673, but whether your store complies with the law also depends on your products, your policies and how you handle requests. Check this with a legal professional where needed.
6. Availability and email delivery
We aim for the app to be available at all times, but we do not guarantee uninterrupted service. Acknowledgment emails depend on the recipient's email provider; the app shows the delivery status of every acknowledgment and retries failed ones for seven days. If an acknowledgment could not be delivered, you remain responsible for contacting the customer another way.
7. Data protection
For the personal data of your customers, you are the controller and we are your processor. Our data processing addendum forms part of these terms.
8. Liability
Our total liability for any claim relating to the app is limited to the amount you paid us for the app in the twelve months before the event that caused the claim, or EUR 100 if you use the Free plan. We are not liable for indirect or consequential damage, such as lost profit or fines imposed on you. These limits do not apply to damage caused by our intent or gross negligence.
9. Termination
You can stop at any time by uninstalling the Shopify app or by deleting a site in your Revokerie Anywhere dashboard. When you delete a site, its withdrawal page goes offline at once and you receive all its records by email as a CSV file. We can end the service with 30 days' notice, or immediately if you misuse the app or break these terms. Afterwards, your data is deleted as described in the privacy policy; export your records first if you need them.
10. Changes
We may change these terms. Material changes are announced at least 30 days in advance in the app or by email. If you keep using the app after the change takes effect, the new terms apply.
11. Governing law
Dutch law applies. Disputes are submitted to the competent court in the district of Midden-Nederland, the Netherlands, unless mandatory law says otherwise.